Special qualities

One of the largest shipyards in Europe has approached us to search for a special product with a tight delivery time. We immediately started working on supplying the special quality 254SMO for an emergency repair of a ferry. This is a super austenitic Stainless Steel type with extremely high resistance to both uniform and localised corrosion, specially developed for the oil and gas, pulp and paper, and maritime industries.

The special thing about these dimensions is that it has a large diameter and a considerable wall thickness. Additionally, it is unique in the market to be able to deliver these products so quickly. It concerns a niche product with little demand and therefore little stock available. In addition to the demand for a special product, the delivery time was also important. The customer wanted the delivery within a period of 3 weeks. Thanks to excellent logistics and our expertise in sourcing, we delivered the product to the customer within 2 weeks.

We always try to handle the quotation process as quickly as possible. This way we have enough time left for delivery. This helps to keep costs low and enables us to deliver added value to the customer. By thoroughly asking what the customer wants and what the expectations are, we can manage this well.

In my role, I ensure that our logistics department has all the necessary documents so that we can arrange the delivery on time. Once everything arrives here, our warehouse performs the checks and the standards are double-checked. Our certificates department checks if the material matches the certificates. Once everything is in order, we can send the order to the customer.

Delivering a week earlier, something the customer was very happy with. It concerns one of the largest shipyards with around 3000 employees. The workload decreased significantly as a result. They were extremely well helped because of this. So much so, that we have gained the trust to deliver an even larger order.